Shipping Policy

Shipping Area

We currently ship only within the United States. International shipping is not available at this time.

Important Information

Business days are Monday to Friday, excluding public holidays.
Please ensure your shipping address is correct at checkout. We are not responsible for delays, losses, or additional charges caused by incorrect or incomplete addresses.
If tracking shows your order as “delivered” but you did not receive it, please contact the carrier directly. Refunds cannot be issued in such cases.

Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Once shipped, you will receive a confirmation email containing your tracking number.

Shipping Rates and Delivery Times

Free Shipping.

Processing

Handling Time 1-2 Business Days
Estimated Delivery  5–7 business days
Order Cut-Off Time: 4:00 PM EST (GMT-5) New York
Total Delivery Time 6-9 business days

Undeliverable Packages

Packages that are not picked up or returned as undeliverable will be treated as returns. Customers are responsible for the return shipping fees in such cases.
Returned packages are not automatically resent. If you still want the item, please place a new order.

Damaged or Lost Packages

Please inspect your order immediately upon delivery. If your package or item is damaged during transit, file a report with the carrier and then contact us for assistance.

CONTACT DETAILS

Business Name: Simply Solace
Business Hours: 8:00 AM to 4:00 PM
Business Email: info@simplysolace.shop
Business Address: 41 Knowlton Ave Lackawanna 14218 New York United States