Return and Refund Policy

We accept returns on all purchases received within 30 days of the original delivery date.

To initiate a return, contact our customer support team at info@simplysolace.shop. We're happy to assist you.

Return Conditions

1. If you're not completely satisfied with your purchase, we gladly accept returns of items in new, unused condition with all original tags attached. Returned items must not be washed, worn, or altered in any way.

2. Please note: If an item is returned in damaged or unacceptable condition, your refund may be delayed, reduced, or declined.

3, We kindly ask that customers cover the cost of return shipping, unless the return is due to a product defect or error on our part.

4. This return policy does not affect your statutory rights under applicable law, including the right to withdraw or warranty protections.

5. Refunds will be issued to the original form of payment, and you’ll receive a confirmation email once your return has been processed.

Online Returns Only

Items purchased from simplysolace.shop can only be returned via email request.

All returns must be initiated within 30 days of receiving your delivery. If your order was shipped in multiple parts, the 30 day return period begins on the date you receive the final delivery of that order.

Customer Service Return

Simply Solace
234 5th St,
Colonial Beach, Virginia 22443,
United States

Be sure to keep your shipping receipt until your return has been fully processed and your refund or exchange has been confirmed. This receipt serves as proof of your return.

Incorrect Order or Damaged Items

If you receive an incorrect item or your product arrives damaged, please contact us info@simplysolace.shop right away. We’ll review the issue and either send a replacement or accept a return and issue a full refund, depending on the situation.

United States Return Warehouse

234 5th St,
Colonial Beach,
Virginia 22443,
United States

Important Return Information

Before sending any return, please contact our customer service team at info@simplysolace.shop to obtain return authorization and instructions.

Returns submitted without prior approval will not be accepted.

Refund

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at info@simplysolace.shop.

United States Warehouse

234 5th St,
Colonial Beach,
Virginia 22443,
United States

Refunds will be processed within 10 business days after your return is received and registered, or once your order has been canceled.

Stay in Touch

Help Email: info@simplysolace.shop
Call Us: +1 (804) 651-3875
Main Office: 234 5th St, Colonial Beach, Virginia 22443, United States